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Questions and Answers |
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Have you a list of the specialties/consultants attached to the hospital? Please follow this link for an up to date list: specialties/consultants What does my medical insurance cover me for in St. Vincent’s Private Hospital? Details available of the following websites: If I am not insured with one of these insurance companies can I be treated at St. Vincent’s Private Hospital? Yes. The hospital does have agreements with the, Garda and ESB Medical Schemes. We also accept patients who are individually insured through other schemes on a case by case basis. In addition the hospital can provide you with an estimate of the cost of treatment if you do not come under any of the above categories (Call Sinead O'Mahony at 01-2609271)
What advice do you offer in relation to admissions and personal property/medication? Patients are requested to contact hospital admissions to confirm their admission details on the morning of admission. Admissions are normally between 2.00 p.m. and 4.00 p.m. Patients are requested not to bring large sums of money or valuable into the hospital. The hospital cannot accept responsibility for valuables retained by patients during their stay. If you are on medication please bring a copy of your prescription with you and advise admissions on arrival. Please contact the Admissions Department for further information (01- 2609300 Direct Line)
Is there a list of Local Bed and Breakfast Accommodation available? A list of local bed and breakfast accommodation in the area is available from our Reception (2609200). You may also like to visit this website which provides access to a wide range of accommodation including hotels and guest houses.
Is there a public restaurant and or a shop available at the hospital? The hospital restaurant which is located on the lower ground floor is open to the public. Its opening times are: 7:15am – 5:00pm. Confectionary and beverages are available in the restaurant and newspapers are available at reception. A shop trolley visits each floor daily between 8.30 am and 10.00 a.m. Newspapers toiletries, drinks and confectionary are available. Alternatively, the Merrion Shopping Centre is within a 5-minute walk.
What religious/pastoral care services are available? An Oratory is available on the Ground Floor for quiet prayer. Mass times are:
Mon-Fri
Saturday
Sunday
A Catholic chaplain is in residence and chaplains of other denomination visit regularly. A Pastoral Care service is also available and can be contacted at (01) 260 9204
Have in-patients access to a telephone and what is your policy on mobile phones/electrical appliances? All inpatient beds have direct dial phone number. You will be advised of your phone number on admission. You will be billed for your calls on discharge. Mobile phones/ walkie-talkies can be used in the hospital except where specifically excluded (Please follow signs). Patients wishing to bring electrical appliances into the hospital (e.g computers, radios) are required to notify the staff in advance for health and safety reasons.
Is there a hairdresser available in the hospital? A hairdressing service is available. Please contact a member of staff to arrange an appointment.
What arrangements do you have for sending and receiving post. A post box is located at Reception. Post is delivered daily to each floor. Postage, if required, can also be organised at Reception. Stamps are available at the dispenser opposite the restaurant
As a patient what rights do I have? 1. Access hospital services If you cannot be admitted to the hospital immediately, you will be given an admission date wherever possible. If you are concerned about your condition prior to admission you should contact your general practitioner who can request that your condition be reviewed by your hospital consultant. 2. Out-patient services
You have the
right, when your family doctor refers you to hospital for an
outpatient appointment to: You have a right should your appointment at an outpatient department be cancelled by the hospital, to receive adequate and timely notice of such cancellation and to be given a new appointment. 3. Courtesy You have the right to be treated in a courteous manner at all times by every member of the hospital staff. 4. Visiting Arrangements You have the right to receive visits from your relatives and friends. Please refer to the Guidelines for Visiting Patients and ask a staff member on your ward if you require any further information. 5. Religious Beliefs You have the right to be treated with respect for your religious and philosophical beliefs. You have a right to access the hospital’s chaplaincy service. 6. Privacy You have the right to have your privacy respected. 7. Information concerning your treatment
You have the
right to be informed of the name of the consultant under whose care
you are being placed. You i. The results of your tests and x-rays ii. The purpose, method, likely duration and expected benefit of the proposed treatment
iii.
Alternative forms of treatment, possible pain or
discomfort, risks and side-effects of the 8. Confidentiality
You have a right to total
confidentiality in respect of your medical records. 9. Discharge You have a right on your discharge from hospital to have yourself and your family doctor informed of the nature of your condition, the treatment you received while in hospital, the medication required by you, and the arrangements for any further attendance to hospital. 10. Positive/Negative Comments You have the right to complain about any aspect of hospital service, to have the complaint investigated and to be informed of the outcome as soon as possible. Complaints can be made to any staff member. You are also invited to complete our ongoing Patient Satisfaction Survey Form which records both positive or negative comments on your stay at the hospital. This information helps us to continually improve our quality standard
As a patient
what responsibilities do I have? If you have any comments (positive or negative) to make regarding your visit to St. Vincent’s Private Hospital, these can be passed on in writing or verbally to the Manager of the Ward/Department concerned. You can also contact by phone or in writing the Head of Corporate Services (contact details below) with your comments and these will be recorded for appropriate action. Patient satisfaction forms are now routinely distributed to patients and these can be used by you to provide feedback to the hospital on its services.
Head of Corporate Services, St. Vincent’s Private Hospital, Herbert Avenue, Merrion, Dublin 4
Phone: 01 2609200 Fax.: 2609249 Email: corporate@svph.ie
Search References: mamography, breast cancer, oncology, radiotherapy, surgery, medicine, hepatobiliary.
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